Terms of use of the website

SERVICE PROVIDER

The ProHern online store, available at https://prohern.pl/ is operated by: Mateusz Przysucha, entrepreneur conducting business under the name ProHern Mateusz Przysucha, registered in the Central Register and Information on Business Activity conducted by the minister responsible for economy and keeping the Central Register and Information on Business Activity, NIP 5342638932, REGON number 388810089, 31 Rynkowa Street, 05-816 Michałowice

CONTACT POINT

In order to contact us, you can use the following forms of electronic communication:
- e-mail: admin@prohern.com
- contact form available at: https://prohern.pl/kontakt.html
Regardless of the forms of electronic communication - it is also possible to contact us by phone: +48 512 566 566

LANGUAGE OF COMMUNICATION

You can contact us in Polish.

CONTENT ENTERED BY USERS

We allow you to enter content that is stored within our website. This content includes:
- product reviews (including services),
- comments,
- reviews,
- articles,
- photos,
- graphics,
- videos,
- audio,
- other content you add.
We ensure that reviews come from people who have used or purchased the product. To this end, we only send requests for feedback to people who have purchased a product from us.

RESTRICTIONS ON CONTENT ENTERED BY USERS

Please note that when using our website, you may not enter illegal content (in particular, content such as hate speech, terrorist content and unlawful discriminatory content), or content that becomes illegal under applicable laws due to the fact that it relates to illegal activities. For example, activities such as
- sharing images of child sexual abuse,
- illegally sharing private images without consent,
- cyberstalking,
- unauthorized use of copyrighted material,
- illegally offering accommodation services,
- illegally selling live animals are considered illegal content.

You should also not enter content that violates the rules of social intercourse or is inconsistent with the terms of use of our services, including the provisions, rules, terms and conditions associated with our website - insofar as they relate to your entry of content within the website. In particular, as part of your use of our website, you are prohibited from entering content that may constitute:
- Humiliating, insulting or degrading material: any content that may be considered offensive or degrading, or that may violate anyone's good name.
- Erotic content: material of a pornographic nature or other sexually explicit content.
- Misinformation and disinformation: dissemination of false information or content that misleads users, particularly as to the state of medical or scientific knowledge.
- Propaganda and totalitarian ideologies: materials promoting ideologies or actions considered illegal in Poland or contrary to the values of a democratic state under the rule of law.
- Spam and unsolicited advertising information: sending or publishing unsolicited advertising or marketing materials.
- Infringement of intellectual property rights: publishing content without appropriate rights or licenses, infringing copyright or industrial property rights.

REPORTING ILLEGAL CONTENT

If you wish to report illegal content to us, please contact us through the Point of Contact, whose details can be found at the beginning of these terms and conditions. We ask that you include in your report:
- A sufficiently substantiated explanation of the reasons why you are alleging that the relevant information constitutes illegal content.
- A clear indication of the exact electronic location of the information, such as the exact URL(s), and, if applicable, additional information to identify the illegal content, as appropriate to the type of content and the specific type of hosting service.
- Your name and surname or name and email address - with the exception of a report on information deemed to be related to one of the offenses referred to in Articles 3-7 of Directive 2011/93/EU (i.e., sexual offenses against children and child pornography).
- A statement confirming your good faith belief that the information and allegations in the report are correct and complete.

Simply include this information in your message. You can use the model notification that we include at the end of this document. We collect this information because of Article 16(2) of Regulation (EU) 2022/2065 of the European Parliament and of the Council of October 19, 2022 on the single market for digital services and amending Directive 2000/31/EC (Digital Services Act), the so-called DSA. DSA. If you send a notification in the form of an email or provide your electronic contact information in it - we will confirm to you that we have received your notification. We will also inform you about the actions we have taken against the illegal content you have reported and your options to appeal our decision.

CONTENT MODERATION

Content entered by users is moderated by us in response to user submissions. We may also take such actions on our own initiative. We respond to all reports of possible violations of the law or rules of social intercourse, provisions, terms, conditions and regulations related to our website. We promptly take appropriate action to remove or prevent access to illegal content - as soon as we have such knowledge or news. Please note that we are not obliged to search for illegal content on our own. However, we use on our own initiative, in good faith and with due diligence, mechanisms for automatic detection of potentially illegal content. Content may also be reviewed by us manually, without the use of automatic tools. We also use automatic content moderation mechanisms, including: Language filters are used, AI-based solutions that analyze guided imagery, solutions that check for copyright infringement. Content moderation takes place based on the law, in particular the provisions of the Digital Services Act (DSA).

JUSTIFY THE ACTIONS WE TAKE AGAINST CONTENT FROM USERS

In the event that action is taken against content that is illegal or does not comply with the rules described herein, we will inform all affected recipients - as long as we know their respective electronic contact information - of the restrictions imposed on the content or the user responsible for it, if due to the nature of the service or other provisions of the agreements binding us are applicable, in the form of:
- Restrictions on the visibility of certain information provided by us, including removal of content, preventing access to content or deposition of content.
- Suspension, termination or other restriction of monetary payments.
- Suspension or termination of the service in whole or in part.
- Suspension or termination of the service recipient's account. Any action taken by us will be justified.
We may waive such notice if the content is misleading commercial content of high volume.

HANDLING COMPLAINTS

Complaints and grievances regarding the use of the website may be submitted through the Point of Contact, whose details are indicated at the beginning of these terms and conditions. We will process complaints and grievances within 14 days of receipt. Detailed complaint procedures are set forth in the other terms and conditions. Links to the terms and conditions are located at the end of these terms and conditions, in the section: "Other Regulations and Policies."

TECHNICAL CONDITIONS

For proper use of the website, it is necessary to meet the following technical conditions:
- active e-mail account,
- device with Internet access,
- Internet browser that supports JavaScript and cookies.

PRIVACY AND PERSONAL DATA

The rules for processing personal data and using cookies are indicated in the privacy policy available at: https://prohern.pl/polityka-prywatnosci

OTHER REGULATIONS AND POLICIES

The following also apply to the use of our website and the services available within it:
- Store Terms and Conditions - https://prohern.pl/content/6-regulamin
- Newsletter Terms and Conditions - https://prohern.pl/regulamin-newslettera
- Returns and Complaints Policy - https://prohern.pl/zwroty-reklamacje
These Terms and Conditions are a supplement to the documents indicated above.

TEMPLATE FOR REPORTING ILLEGAL INFORMATION

In order to streamline the process of reporting illegal content, we encourage you to submit information according to the template below. Use of the template is NOT mandatory.
Name of the reporter: ............................
Email address of the reporter: ...........................
(The fields for the data of the reporter do not apply to reports of information deemed to be related to one of the crimes referred to in Articles 3-7 of Directive 2011/93/EU, i.e. sexual offenses against children and child pornography)
URL(s) where my reported content can be found: ...........................................................................................................................
Possible additional information to identify the reported content: .....................................................................
Reasoned explanation of the reasons why I am alleging that the reported information constitutes illegal content: ....................................................................................................................................... ....................................................................................................................................... ....................................................................................................................................... .......................................................................................................................................
I declare that I have come to believe in good faith that the information and allegations in my report are correct and complete.